POLICIES
SHIPPING & RETURNS
Fast, reliable shipping across the globe — and a hassle-free return policy so you can shop with confidence.
SHIPPING INFORMATION
Switzerland
- Free over CHF 99
- CHF 7.90 flat rate
- 2–3 business days
EU Countries
- From CHF 12.90
- 5–7 business days
- Tracked delivery
International
- From CHF 19.90
- 7–14 business days
- Express available
DELIVERY DETAILS
Orders placed before 2:00 PM CET are shipped the same business day
All orders include tracking via Swiss Post or DHL
Signature may be required for orders over CHF 200
We ship Monday through Friday, excluding Swiss public holidays
RETURNS & REFUNDS
No Refunds or Returns Policy
All sales are final. We do not accept returns or issue refunds except in the case of products that arrive damaged, defective, or incorrect. If this applies to your order, contact support@ufolabz.com within 7 days of delivery with your order number and a clear photo of the issue. We will review and respond within 24–48 hours.
IMPORTANT INFORMATION
Supplements are final sale items and cannot be returned or refunded once processed.
Any issues with damaged or incorrect items must be reported within 7 days of package delivery.
Please include a clear photo of the packaging and items received when contacting support.
Need help with a return?
CONTACT SUPPORT