PRIVACY POLICY

1. WHAT PERSONAL DATA WE COLLECT

We collect information to provide better services to all our users. The types of personal data we collect include:

• Identity data: full name, contact information.
• Transaction data: shipping address, billing address, order details.
• Payment details: processed securely via Stripe (we do not store credit card details).
• Technical data: IP address, device specifications, cookie identifiers.

2. WHY IT IS COLLECTED

We process your data based on Swiss data protection laws (DSG) and General Data Protection Regulations:

• To execute contract obligations (fulfill orders, deliver supplements, process transactions).
• To improve our website performance, user experience, and product recommendations.
• To communicate order updates, shipping notifications, and marketing communications if opted-in.

3. WHO WE SHARE DATA WITH

We only share your information with trusted third-party services necessary for store operation:

• Payment Processors: Stripe for secure transactions.
• Logistics Partners: Swiss Post and DHL for priority shipping.
• Hosting & Analytics: Vercel and Google Analytics.

4. DATA RETENTION PERIOD

We store transaction records and account details as required by Swiss tax law for up to 10 years. Marketing contact information is kept until you opt-out or request deletion.

5. COOKIE USAGE

We use cookies to maintain cart sessions, recognize logged-in states, and perform analytical statistics. You can configure your browser to reject cookies, though some features of the shop might be disabled.

6. YOUR RIGHTS UNDER THE SWISS DSG

You possess rights regarding your data: to request access, correction, transfer, or complete deletion of records. Direct all privacy inquiries and deletion requests to support@ufolabz.com.